Your Privacy Is Our Priority

01

Introduction & Scope

ll89 ("we", "us", or "the platform") operates a safe and reliable online gaming service for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you use ll89's website, mobile version, or any related services, what we use it for, and how we keep it secure.

This Policy applies to all ll89 services. By registering on or continuing to use the platform, you agree to the terms of this Policy. If you disagree with any part of this Policy, please stop using the platform or contact us directly.

This Policy has been prepared in line with data protection principles applicable in Bangladesh and is updated in accordance with international best practices.

02

What Information We Collect

ll89 collects only the information that is genuinely necessary to provide a safe and quality service. The types of information are described below:

2.1 Information You Provide Directly

When you open an account or use our services, the information you voluntarily provide includes:

• Full name and date of birth (for age verification)
• Mobile number (linked to your bKash, Nagad, or Rocket account)
• Email address
• Password (stored in encrypted form)
• Documents required for identity verification (copy of national ID card or passport)

2.2 Automatically Collected Information

When you browse or use ll89, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Time, date, and duration of visit
• Log of pages visited
• Referral URL (where you came from before reaching our site)

2.3 Financial Transaction Information

During deposits and withdrawals, limited information related to your payment method — such as your bKash, Nagad, or Rocket mobile number and transaction amount — is recorded for transaction verification and fraud prevention. We never collect or store full PINs or personal financial passwords under any circumstances.

2.4 Gaming Activity Information

Your betting history, win/loss records, and bonus usage data are retained to improve our service quality and ensure responsible gaming.

03

Purpose of Using Information

ll89 uses the information collected for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating and managing new accounts
• Ensuring login authentication and account security
• Processing deposit and withdrawal requests
• Awarding bonuses and rewards
• Providing benefits under the VIP program

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access
• Preventing money laundering and financial fraud
• Identifying prohibited activities such as operating multiple accounts
• Keeping technical systems secure

3.3 Customer Support and Communication

• Responding to your support requests
• Sending important notifications about your account or transactions
• Informing you about policy changes

3.4 Service Improvement

• Analyzing and improving the user experience
• Diagnosing and resolving technical issues on the platform
• Reviewing demand for new games and services

3.5 Responsible Gaming

By monitoring your gaming activity patterns, we ensure that users are playing responsibly. If any unusual activity is detected, we may contact you or temporarily impose limits on your account.

04

Information Sharing and Third Parties

ll89 does not sell your personal information or transfer it to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Processing Partners

The minimum information required to process transactions via bKash, Nagad, and Rocket — limited to mobile number and transaction amount — is shared with the relevant payment service provider. These third parties are governed by their own privacy policies.

4.2 Technology Service Providers

We rely on trusted technology partners to operate our services. These partners process data only in accordance with ll89's instructions and are not permitted to use it for their own purposes.

4.3 Legal Obligations

In the case of a court order, government directive, or legal obligation, ll89 may disclose relevant information to the appropriate authorities. In such cases, we always seek legal advice and disclose only the minimum information required.

05

Data Security Measures

ll89 applies industry-standard technical and organizational measures to keep your information secure. Our key security features are:

• SSL Encryption: All data transfers on our platform are protected by TLS/SSL encryption. You can verify this by checking the padlock icon in your browser.
• Password Hashing: Your password is never stored directly; it is transformed using advanced hashing algorithms.
• Two-Factor Authentication: An additional verification layer is available to help protect your account.
• Restricted Access: Only authorized staff can access user information, and only to the extent necessary.
• Regular Security Audits: Regular security audits are conducted to identify potential vulnerabilities.
• Data Minimization: Information that is not necessary for the service is not collected or retained long-term.

Data transmission over the internet is not entirely risk-free — this is true of all online platforms. However, ll89 is committed to maintaining the highest security standards to keep your information safe.

06

Cookies and Tracking Technologies

ll89's website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security — without these, the site will not function properly.
• Functional Cookies: Used to remember your preferences and settings (such as language selection).
• Analytics Cookies: Used to aggregate site visit data to understand service quality — all data is anonymized.

6.2 Cookie Controls

You can delete or block cookies at any time through your browser settings. However, disabling cookies may limit some site features — particularly login and session management.

07

Data Retention Period

ll89 retains your information for as long as necessary — no longer. The retention period depends on the type and purpose of the information:

• Active Account Data: Retained for as long as the account remains active.
• Transaction Records: Retained for the period required for financial accountability.
• Data After Account Closure: Some information may be kept for a limited period to meet legal and regulatory requirements.
• Logs and Session Data: Retained short-term for security purposes.

Once the purpose of retention has been fulfilled, data is securely deleted or anonymized.

08

Your Rights

As an ll89 user, you have several important rights over your own information:

8.1 Right to Access

You may request to know what information we hold about you. We are required to provide this information within a reasonable time.

8.2 Right to Rectification

If any of your stored information is incorrect, you may request a correction. Some information can be updated directly through account settings; for others, please contact our support team.

8.3 Right to Erasure

You may request to close your account and ask for specific information to be deleted. However, some information may need to be retained for a defined period to meet legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you may request that processing of your information be restricted — for example, while the accuracy of the data is in dispute.

8.5 How to Exercise Your Rights

To exercise any of the above rights, send an email with details to [email protected]. We will respond to your request within a reasonable time.

09

Underage Users

ll89's services are for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. If someone registers using a false age and this comes to our attention, the relevant account will be immediately closed and the associated information deleted. If a parent or guardian believes their child is using our platform, please contact us immediately.

10

Policy Changes

ll89 may update this Privacy Policy from time to time — due to changes in services, the addition of new features, or legal requirements. For significant changes, we will notify you by email or through a notice on the site.

The date of the most recent update to the Policy is shown at the top of the page. Continued use of the platform after a change will be taken as your agreement to the updated Policy.